The AI Receptionist Built for UK Heating & Plumbing Firms

• Horizon Voice

  AI receptionist on the phone. Answers every call in your business name, 24/7 — takes breakdowns, services and enquiries, and gets the job to the right engineer.

• Horizon Chat

  AI assistant on your website. Answers instantly, helps visitors get a quote or book, and captures leads when you are on a job.

Phone or website, the customer gets an answer. You get the job.

• Built for heating only

  Every call is handled the way a heating firm needs it — breakdowns, services, landlord renewals and emergencies.

• Safety first

  Urgent calls are treated as urgent, and vulnerable customers are looked after first.

• Local UK coverage

  Your engineers, your areas, your customers — answered in a British voice your callers trust.

• Renewals captured

  Service and landlord renewal dates are picked up on routine calls, so steady annual work never slips away.

Understands UK postcodes, accents and place names — so every caller is understood, wherever they are from.

• A missed call goes to the next firm on Google

  When you do not answer, the customer rings the next heating firm on the list. That job is gone.

• Winter and breakdowns do not wait for office hours

  Boilers break at night, at weekends, in the coldest week of the year. Your phone should still be answered.

• You should be on a job, not doing phone admin at night

  Every evening spent returning calls is an evening not spent with your family — or on the next paid job.

• Do you keep my existing number?+

  Yes. You can keep your existing number — calls are forwarded to your AI receptionist — or we can give you a dedicated UK business number. Your choice. Just note: forwarding charges are yours, as per your telecom package. Use our dedicated number instead and there are no forwarding charges at all.

• What if you don't know an answer?+

  If Aurex does not know an answer, it says so honestly and takes a message, or offers to have the office call back. It never guesses.

• What if a caller asks for a human?+

  The caller is offered a callback from the office, and their details are passed on straight away.

• How do you handle spam and wrong numbers?+

  Only real heating issues become jobs. A call only turns into a job when we have who called, what is wrong, and where to go — silent calls, wrong numbers and calls with no details never reach you as jobs.

• What about routine calls out of hours vs emergencies?+

  Routine calls out of hours are taken as messages and booked for the next working day. Emergencies are escalated straight away.

• How long does it take to go live?+

  Most firms are live within 3–5 working days of signing up.

• How do I change a service, price or area?+

  Update it in your portal and tell us — we update your live receptionist so she quotes the new service, price or area.

• How is my data stored, and for how long?+

  Your call data is stored securely in the UK. Customer call transcripts and recordings are deleted after 30 days. Job records are kept for 12 months, so you always have a full record of every job.

• Do you answer calls 24/7, including nights and weekends?+

  Yes — every call, day and night, including weekends and bank holidays.

• What happens after a call ends — how do I get the details?+

  You get a clear job summary — who called, what is wrong, and where to go — on your dashboard and by email.

• What does it cost, and is there a setup fee?+

  Less than a part-time receptionist. Basic is £119 a month, Growth is £279 — both with a one-time onboarding fee. See Pricing for the full detail.