BUILT FOR UK HEATING, PLUMBING & TRADE BUSINESSES
Fair, Transparent Pricing.
Zero unanswered breakdown calls. Autonomous voice answering, urgent-call prioritisation, and instant engineer dispatch. Pick a plan calibrated to your fleet size.
Basic
You on the tools. Horizon Voice on the phone.
£119/month
+ £59.50 one-time onboarding fee
- 350 inbound minutes / month
- 140 SMS / month — 2 per booked job: booking & job review SMS to your customers
- 1 dedicated UK number
- Answered 24/7, in your business name
- Never miss a breakdown call
- Urgent calls treated as urgent
- Vulnerable customers looked after first
- Clear job summary after every call
- Email + SMS alerts for booked / urgent jobs
- Service and renewal dates captured
- Dashboard with jobs by date, engineer updates the status
- British voice
- Managed setup
- Overage minutes: £0.15/min
- Overage SMS: £0.06 per SMS
- Most Popular for Trade Firms
Growth
Grow the firm with bigger limits and your automated receptionist.
Addon to Basic — everything in Basic, plus more.
£279/month
+ £149.50 one-time onboarding fee
- Everything in Basic, plus bigger limits
- 850 inbound minutes / month in total
- 340 SMS / month in total — 2 per booked job: booking confirmation, and review request after the job is done
- Multiple engineers — right engineer, right area
- Jobs shared with your team in the dashboard
- Accurate UK addresses
- Landlord services and renewals captured, so CP12 work never slips
- Busy periods covered
- Overage minutes: £0.15/min
- Overage SMS: £0.06 per SMS
Enterprise
Built around your firm, not a template.
Enterprise
Bespoke volume & tailored integration
- Everything in Growth, plus:
- Horizon Chat, custom-built for your website
- Phone + website — one answer, one job
- Multi-area, multi-team, pooled minutes
- Custom voice
- Connects to your CRM
- Dedicated account manager
- Custom data handling
- Chat build quoted separately as a one-time fee
- Chat alone quoted separately after we check your website
Prices are ex-VAT. VAT-registered: Basic £119 flat, Growth £279 flat. Not VAT-registered: prices plus VAT.
No Long-Term Lock-in
Monthly rolling subscriptions.
UK GDPR & DPA Compliant
Zero data selling. Secure UK data residency.
Built for Boiler & Heating
Expert dashboard for engineers, jobs & call management.