HOW IT WORKS
How Aurex Works
Three steps. No technical detail, no jargon — just what happens when your customer calls or chats.
Step 1: Customer calls or chats
They ring your number or message on your website, any time of day or night.
Step 2: Aurex understands it
Your AI receptionist listens, asks the right questions, and works out what the customer needs.
Step 3: You get a clear summary and a booked job
A clean job brief lands with your team — who called, what is wrong, where to go, and when.
Incoming Call
Digital NumberDashboard
AI Receptionist LiveVoice Minutes
355 / 850 min
Resets monthly
Calls Handled
58
+12%
SMS Sent
174
This month
Live & Recent Calls
| Customer | Issue | Location | Time | Status |
|---|---|---|---|---|
| John Smith | Boiler not working | Manchester | 10:42 AM | Completed |
| Sarah Wilson | Heating problem | Birmingham | 09:16 AM | Completed |
| David Brown | Water leak | Leeds | 08:58 AM | Completed |
| Emma Taylor | AC not cooling | London | 08:30 AM | Completed |
AI Call Summary
- Customer: John Smith
- Issue: Boiler not working
- Location: Manchester
- Priority: High